Privacy Policy
Version 1.0 · Last updated 26 Sep 2026 · Version history ·
Contents
THE SHORT VERSION
- Your documents are privateOnly you see them. They’re encrypted and never shared unless you choose to.
- We don’t sell your dataEver. Ads appear only on public articles, never inside your account.
- AI reads only what you pickAnd your data isn’t used to train AI models.
- Delete anytimeOne document or your whole account, with a 30-day grace period.
A plain-language summary. If it differs from the full text below, the full text applies.
Who we are
Providia is run by Providia, Nigeria (“Providia”, “we”, “us”). We decide how and why your personal data is used, which makes us the data controller under the Nigeria Data Protection Act 2023 (NDPA).
Questions or requests about your data: use Help & support in the app (Me › Help & support). If you’re not satisfied with our answer you can complain to the Nigeria Data Protection Commission (NDPC). If you live in the EU or UK, you can also complain to your local data-protection authority.
What we collect
Account data: your name, email address, password (stored only as a secure hash) and, if you sign in with Google, your Google account email and name.
Profile data you give us: country, level of study, course, institution, year, results such as CGPA or exam scores, interests and goals. You choose what to fill in.
Documents you upload to your Vault, such as transcripts, certificates or ID, and the drafts you write: personal statements, letters and answers to guided questions.
Referral data: the referral link you signed up with, and the people who sign up with yours.
Payment data: when you buy Providia Plus, our payment provider handles your card or bank details. We receive only the payment status, amount, date and the last four digits of a card.
Usage and device data: the pages and features you use, your device type and browser, and your approximate country, which we work out from your network so we can show local scholarships. We don’t store your IP address for this.
Why we use it
To run your account and give you the service you signed up for (contract): matching you to opportunities, keeping your applications, Vault and drafts, sending sign-in codes and reminders you asked for, and handling Plus payments and referral rewards.
With your consent: reading your profile or selected documents to draft text with AI, personalised recommendations, analytics, personalised advertising on public pages and marketing messages. You can withdraw consent at any time in Me › Privacy or Cookie settings; this doesn’t affect what we did before.
For our legitimate interests, balanced against your rights: keeping Providia secure, detecting fraud and scams (including referral abuse), fixing bugs and improving features.
To meet legal obligations: keeping payment records, answering lawful requests from authorities and handling data-protection requests.
Documents & results
We ask for your agreement before your first document upload or results entry. Documents are stored encrypted in your private Vault and are visible only to you. They are used only when you attach them to an application or pick them for an AI draft.
Documents are stored with our database provider in the European Union (Ireland). We keep them until you delete them. If you delete your account, they are erased 30 days later.
AI processing
Some features use an AI model run by Groq, Inc. (hosted open models). When you ask for a draft, we send only the answers, profile fields and documents you choose for that draft. Our provider processes it to produce the draft and doesn’t use it to train its models.
AI drafts are suggestions. You review, edit and decide what to submit; Providia never submits anything for you. Recommendation-letter drafts are for your referee to edit and approve.
Transfers outside Nigeria
Some of our providers store or process data outside Nigeria, mainly in the European Union and the United States. We transfer data only where the NDPA allows it: to countries with adequate protection, or under contractual safeguards such as standard contractual clauses, or where the transfer is necessary to provide the service you asked for.
You can ask for details of these safeguards: use Help & support in the app (Me › Help & support).
How long we keep it
Account, profile, applications, drafts and documents: while your account is open. When you delete your account we keep it for a 30-day grace period so you can change your mind, then erase it.
Payment records: 6 years, because tax law requires it. Consent records: as long as needed to show what you agreed to. Security logs: up to 12 months.
Your rights
You can ask to access, correct or delete your data, receive a copy in a portable format, object to or restrict how we use it, and withdraw consent. Most of this you can do yourself in Me › Privacy: download your data, edit your profile, delete documents or delete your account.
For anything else, use Help & support in the app (Me › Help & support). We reply within 30 days. You can also complain to the Nigeria Data Protection Commission.
Young people
Providia is for students, including secondary-school students under 18. Everyone gets the same service and the same protections described in this policy.
If you’re under 18, we encourage you to use Providia with a parent or guardian’s knowledge. A parent or guardian can contact us to see, correct or delete a young person’s data.
Contact & complaints
To contact our data-protection lead, use Help & support in the app (Me › Help & support). You can also raise a privacy complaint in Me › Privacy › Raise a complaint; you get a reference number and a reply date.
If you’re not satisfied, you can complain to the Nigeria Data Protection Commission (ndpc.gov.ng).
Version history
- v1.026 Sep 2026First published version